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Welcome to Posh Birthday Store F.A.Q. Section of the Store! We hope that we are able to answer all your questions here!  If you should have any questions about any of the products you see here, please don't hesitate to Contact Us!

Our Price Guarantee TOP

Posh Baby Store strives to offer you exceptional products at competitive prices. We will gladly honor a lower price from another American online store, as long as the items being compared are exactly alike. In order to match a lower price, it must be brought to our attention at the time the order is placed, and cannot be used in conjunction with any other discounts. The guidelines for our Price Match policy are as follows: 

  • The retailer and or website must be an authorized seller of the manufacturer.

  • The product must be identical (color and style) to the item you want to purchase from Posh Birthday Baby Store.

  • Price must be in US dollars.

  • Additional charges such as sales tax and shipping costs will be calculated to compare prices.

  • We do not price match auction sites, i.e. EBay.

  • Some of our designers' lines are unable to be discounted under any circumstances.

  • We cannot price match any website that is advertising a daily deal, liquidation, or clearance prices.

If you would like to submit a price match request, please send an email to with the product you are interested in and the link of the website selling the product at a lower price.

What is the status of my order? TOP

Many of our products are handcrafted and custom made to order. The estimated production time associated with each item can be found on the product details if not please see Delivery Times Page. If the allotted time has elapsed, please feel free to contact our Customer Care team at so that we may provide you with an update on your order.  For faster service, please have your order number handy.  

Will I really get everything as shown? TOP

While we do make every effort to communicate with our designers/vendors to ensure that all pieces within a certain piece are available, on rare occasion will you receive a different bow on a garment, rhinestone color, ribbon, or etc., in place of an item that was out of stock at the time you place your order.  As these things are beyond our control due to concurrent demand, we will not offer refunds, returns, discounts or exchanges on these adjustments.

Can Any of Your Items Be Customized? TOP


We LOVE custom orders! Please send us a message requesting a custom order, or use the Request Custom Order button on our home page. Email as many details as possible, a photo of party decorations, color theme, etc. and let's get creating that special birthday outfit for your child! 

We custom and revel in everything that is totally unique and inspires creativity.  Our designers can create almost anything, match any theme, and we can design for Babies & Toddlers  to Young Ladies!   

How do I place a Custom Order? TOP

We custom and revel in everything that is totally unique and inspires creativity.  Our designers can create almost anything, match any theme, and we can design for Babies & Toddlers  to Young Ladies!   

You'll discover pieces like kids personalized embroidered tee shirts, kids personalized embroidered Dresses, kids custom twin & sibling clothing, boutique style dresses, Custom and Made to Match (M2M) boutique bows, First Birthday Tutu Sets, First Birthday Outfits (Made to Match your chosen theme) Cupcake Pettis, Custom Blinged Out Sneakers and Hand Painted Birthday Shoes, & so Much More! 

Our Custom orders are great for special events, pageant wear, boutique modeling, and other once in a lifetime moments.  Our Designer Boutique is waiting for your custom challenge!  If you have a Photo Of a Dress or a Tutu Outfit you seen elsewhere Send it on over to us we can Recreate it for you BETTER!!

You may contact us via one of the methods below:
For a Faster Response:

Chat with Us, using Cell Phone Texting to:



What forms of payment do you accept? TOP

We want to make your shopping experience with us an easy one!  We accept all major credit cards including Visa, MasterCard, and Discover, JCB and AMEX {must Use PayPal when paying via AMEX!}.  *All payments are accepted by a secure web server!  We also accept all major credit cards.

Do you offer any Special Discount Coupons or Sales? TOP

YES! I do offer coupons and sometime Special Sales in the store!  Sign up for coupon codes on the Home Page of our Store to receive Monthly new Coupon Codes! The Holidays are just around the Corner too! So be sure to sign up soon!

Do you ship International? TOP

Yes we will ship to most international countries.  Contact us for more information at


You Can Email us the items you would like to order and the dates you need them by and I can Invoice you for that Order request with the Estimated Shipping Cost Options!   Contact Us Today We are Here for You and Happy to Help You Complete that Perfect Outfit or Dress!

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