All of our items are custom handcrafted as ordered. Due to the handmade nature of our items, some ribbons/flowers are seasonal & are not always in stock. We use colors/styles of similar ribbons/flowers if we are out of stock in certain supplies.
The Only Time a Refund or Exchange can be done is on Products that are NOT custom Made or a Mistake was made on our Part such as the wrong colors, Misspelled Name or age or sizing. Please Be sure you enter in the correct sizing and information on your order to prevent any delays!