WE offers the following Returns Policy:
Products That are custom created to your specifications and handmade just for you and with that in mind there can be no returns on the item. Please contact us with any questions or problems that you may have with an order and we will gladly to address your concerns. If there is a problem with the order or questions please contact us through our Contact page.
Due to the handmade nature of our items, some ribbons/flowers are seasonal & are not always in stock. We use colors/styles of similar ribbons/flowers if we are out of stock in certain supplies.
If you have any questions on shipping, cancellations and/or returns about the items that you are interested in, and the most current "design times," or need your order sooner, please contact us through our Contact page.
***PLEASE NOTE: We DO NOT REFUND any order that was RUSHED and did not arrive in time....thank you for your understanding. Please Plan Ahead When Ordering Feather Dresses or Tutu Dresses and Tutu Birthday Outfits!****
Shipping on voluntary returns must be covered by buyer except under extenuating circumstances or where the buyer has previously contact seller to notify of error.
**We unfortunately are not able to accept Returns on Custom Personalized Products from Our Store. Dresses- Tutu Dresses and Personalized Shirts are NOT returnable because they are Made Just for Your Child and are not able to Resell them To the Public. So Please be sure to check sizing and check for Errors on Spelling!***
We Do exchange items that can be Returned For a Exchange. Refunds are only given if a item Qualifies for a Return.
Thank you for Shopping at Stacy's Posh Baby Store!