When an item is shipped a Delivery Confirmation Number is given to you by email. This is for your records, as well as ours it helps us to track the status of your purchase.
As the customer, we ask that you always submit a valid shipping address. We are not responsible for old addresses and we always ship to the desired "Ship To" address that you have provided at checkout.
Posh Birthday Store will not offer refunds on any lost or damaged products during shipment. We do not control how mail carriers handle your package and this type of damage lies solely with your carrier. Please Purchase Extra Insurance To Cover Possible Damage To Your Parcel!
***International Customers We are Not able to be Responsible for Customs Duty and Taxes Please be Prepared to Handle that When Your Parcel Arrives in your Country!**
Shipping Time Policy:
The shipping times listed does not include transit time for your item. Please add an additional 3 to 5 business days onto shipping time included in each item description. Shipping times are based off of business days which are Monday thru Friday. Do not include Saturday and Sunday in your calculation.
In case of error or delay caused by the USPS, we will help resolve the dispute to the best of our ability, but we will not be held responsible or liable. We package all items as best as possible to prevent damage, however we are not responsible for items being damaged once shipped.
If you are interested in receiving your item sooner, please feel free to contact us to see if we can rush your shipment. Rush shipping fees do apply.