We strive to provide our customers the highest quality service and merchandise available to us. Because many of our products are custom designed at the time an order is placed, we ask that you please make your selection very carefully as these items are not returnable.
Custom Made Items are NON REFUNDABLE and can therefore not be returned or exchanged. Items include but are not limited to: all personalized items, tutus, pettiskirts, custom bedding, handpainted products, Jewelry and custom clothing. If you have a questions whether or not an item is custom made then please contact us ahead of time and we will let you know if the item qualifies for a return.
Non-Custom Made Items must have prior authorization before returning. If you are not satisfied with your purchase, please notify us within 5 business days of receiving your order. All returns must be unused and returned in the original packaging for full credit. If you fail to notify us of your desire to return or replace your purchase within the 5 business day window, or if we suspect an item that you have returned has been used, your merchandise will be shipped back to you at your expense.
Upon receipt of your approved return, we will either issue a refund for the purchase price of your item(s) to the credit card used for your purchase or ship the item you have selected in exchange.
There are no returns, exchanges or credit after 25 days from receiving your order.
We can not issue a refund on shipping costs or the costs of return shipping. All shipping charges are the customer's responsibility. Insurance and tracking are recommended as we are not responsible for packages lost in transit to our return address.
****Personalized Items May NOT be returned due to the Nature of the Personalization. Please note custom monogrammed orders are non-returnable and non-refundable.***
***Personalization may take 7 to 16 business days to process each Designer has their own time frame for making the item you might be ordering for so please be aware it may take some time for you to get your order by mail or UPS. Holidays or Weekends do not count as business days. Please note that processing time does not include shipping transit time. Thank you for your understanding and patients!
*All orders must be complete with the correct address, city, state and zip code.
Posh Baby Store uses the same guarentees offered by the shipping carriers.
Shipping Damage:
Once shipping carrier leaves the docks, they become responsible for the freight. In case of loss or damage caused by the carrier, a report should be made to that carrier. Please inspect your shipments upon arrival. Note any shipping damage on the shipping papers before signing the receipt achknowledgement.
Customer Satisfaction Issues:
Posh Baby Store will use it's best efforts to resolve customer satisfaction issues in timely manner. We will replace or credit the value of any part to be damaged or defective which can be verified by the carrier.
Confirmation:
Once your order is placed on the website, you will see a thank you page which will have your confirmation number. This is your confirmation that your order has been successfully placed and you will recieve a E-Mail shortly after.
